I was never told my car was in the “Training Schedule” until 2 hours into my appointment. I was told originally 45 minutes. I had an appointment elsewhere at 11 that I was late for. Ended up using the Uber service at that point, but didn’t know about that either up front.
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This was the worst experience I have had in all the times I have been coming to Camps for service. I had made an appointment on line for Tuesday, July 30th at 9:00am. When I checked in at 8:45 am I was told that I did not have an appointment but they may be able to squeeze me in but would not be able to do all the requested work. I wish I had got this service persons name but I was so disgusted, I returned home and printed out one of 3 appointment reminders I received and returned to the service dept. This time I got Aaron Murrel to help me. After seeing my appointment reminder, he went into the back room and when he returned he said he was sorry for the confusion and he would get me in asap and there would be no charge for the lube, oil and filter. I left my truck there and was picked up by my wife to run some errands. Aaron called me to say the tech suggested I have a brake fluid flush and new brake fluid, I gave him the OK. A couple hours later he called to say my vehicle was ready. When I arrived Aaron went over the paper work with me and I noticed that they put standard motor oil in. Since I have been having this truck serviced at camps since I purchased it in 2014 I asked if he had pulled up the trucks history. If he had he would have seen that I have always used Dexos synthetic oil. He offered to change it and I agreed to wait. About 30-45 minutes later it was completed. When I got in the truck the window was down and I noticed there were oil finger prints all over the driver's side door panel but by this time I just want to go home so I left the dealership. When I got home it was then that I noticed that the lube, oil and filter that was supposed to be no charge for was in fact on the invoice. The service department at Camp's has always been a bright spot for my silverado and the service I have received in the past is the main reason we purchased our new Cadillac there last year. I hope this service is now not the normal or we will be looking for a different dealer in the future. Since I sent this email to Sara ( service assistant ), I received an email from Ken Koon on behalf of the dealership. He apologized and also said my next lube, oil and filter service would be at no charge and also offered me a free mini detail for my vehicle. Thank you Ken for doing the right thing.
Lorran, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Camp Chevrolet, we value our customers and we look forward to seeing you on your next visit.
Alan, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Camp Chevrolet, we value our customers and we look forward to seeing you on your next visit.
Camp has fast, friendly service. It is always such a pleasure to do business with them. If you need a ride home they don't hesitate to get you set up with a driver. And if you decide to wait, their waiting area is top notch, with coffee and popcorn and a large TV to watch!
The whole Camp Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Cynthia Barbara, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Camp Chevrolet. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!