First of all, the amount of survey's I receive every time I'm there is just plain annoying. Secondly, I was in for a routine oil change & to have the tires rotated. I bought a brand new car last summer, 2017 & then was told it would cost $19.95 for my rotation. Really!?! Les Schwab does it free (and most other tire dealers). I mentioned that & was told that if I bought my tires there, they'd do it free. Well...I did. My brand new car came with tires so technically I did. He did offer me a discount, but I won't go back. The cost of the oil change is too high and I'm not paying $20 to have tires on my new car rotated when it should be free.
We purchased our vehicle on the 29th of November. We were told that it would be 4-5 days before the vehicle would arrive in Spokane. Today is the 9th of December and we still do not have our vehicle. The communication was EXCELLENT leading up to the sale, but now that the deal is closed, we can barely get a response, a return call, or an update. We have left multiple messages, email, text, and voice messages. We have reached out to others in the sales department hoping to get a response, but still haven't. We also left a message for the sales manage a couple of days ago and did not get a response. Twice, we have been able to get our sales person on the phone, but he told us he would get an answer and "get right back to us" but never did. We held off on this survey for as long as we could hoping that things would change, but they haven't. Like I said, communication was great prior to the sale, but extremely poor now that they have a signed deal and $17,500 down payment. We have no idea where our car is 11 days later. NO answers.
I needed a new windshield wiper, the one the dealership replaced my old one with an obviously defective one which means they did not take the 2 seconds to test it, now I have to go through the process of calling them and driving all the way back out there for them to redo it
It was routine except I did not get a call when my car was ready. The guy said he tried to call but got disconnected but did not try to call back. I ended up calling at the end of the day to make sure I had a ride back to the dealership.
The only problem I had was I had come in to complain that the rear door on the drivers side would not open from the inside. It was look at and they said no problem was found.. Again I brought it in and they found the problem. scheduled another appointment. Finally it was fixed. My husband is a disabled Vet. We are in our 70s. He has 24 hour care . We live 50 miles from your dealership. I have to have a caregiver when I leave him $25.00 an hour I traveled over 300 miles to get this fixed and 9 hours of caregiving cost. It doesn't seen fair for buying a new truck with only 6,000 miles that We should be put out these costs. Can we be reimbursed for this inconvenience ? I am pleased that it was fixed and was treated well. But at what cost? Thank you for addressing this problem as it was a hardship for us. Merry Christmas
Jeremiah, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Camp Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
Walter, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Camp Chevrolet prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.