We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
I called and made an appointment on Monday 5/20. I told the lady all the things I needed done; brakes front and rear differentials and an oil change. On Tuesday 5/28 I arrived for my 9:45 appointment and told (Cory?) who I was. H asked what I needed done. I repeated to him what I needed and give him my coupon that Camp had sent me (up to $50 off on service work). I left and no sooner got home when Aaron called me and said my truck needed brakes!! I told him to go ahead and fix them. About 2 hours later he called back and said it was ready to be picked up. When I returned Cory had the bill for me. I asked if they had given me credit for the $50 off coupon. He said "it's all in there", pointing to the bill (3 pages). I went ahead and paid the bill of $988.81 and went home. When I got home, I looked at the paperwork and could find no indication the $50 coupon had been credited! I went back to Camp and asked Aaron to explain the bill to me. He went over it and I asked about the $50 coupon that I had given to Cory. He said it should have been stapled to the work order. He then said he didn't know how to change the original paperwork! After studying it, he said he'd have to talk to accounting. He then said he'd have to void the original invoice and redo it for $827.81. I told him there was no communication at their service department and the left hand didn't know what the right hand was doing. He agreed, but no apology or anything for the screw up!!
Eric, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Christofer, we sincerely appreciate your feedback. Each employee is a valued member of the Camp Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
I had rattle on our new Colorado on the drivers side. I found a hood bolt that had not been tightened at the factory. I drove up to the service department and they did a rush order and fixed the problem. I was impressed with the service and friendly attitude of all the service staff. Thanks for speedy service.
Anthony, we sincerely appreciate your feedback. Each employee is a valued member of the Camp Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Joe, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Camp Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
While the team is very friendly and polite, the end result was frustrating. I had a tune up less than a year ago and had the transmission looked at as it was lurching in reverse. This stopped afterwards for a short time then returned. Since it happened only in the mornings, I warmed up the car more thoroughly and found the helped. After a while the irregularity became more persistent. I took it back infor then to diagnose. While there we decided to do the 110k mile tuneup at 99k since many of the diagnostics for the backing were part of that tuneup. The work took all day and I had to call repeatedly by late afternoon as I needed the car In The evening. I was finally told it was finished, but no one would tell me what was wrong other then the problem was in the transmission and it was driveable. When I got there, a different employee went over the summary. I was told that differentials and u joints were fine. The transmission was 2 quarts low. No leaks or damage was found. I was told the technician last time did not put enough fluid in, and likely did not follow the temperature volume algorithm. Hence there was not enough lubrication especially when cold. I was not charged for the transmission work, but the bill was 985$ for work I may not have needed otherwise for at least a long time. While I have no issue with paying for the other work- spark plugs and wires. I was disappointed that they would charge several hundred for the fluid related work that had some diagnostic value to it. After 2 messages to the manager I got a call back and they are discussing the issue to see if they will do anything about it. They say I will hear on Monday...
I am new to the area and will need more time and experiences with Camp to have a better idea and tell about my experience. So, far I am pleased to use Camp. I like to have my work done by GM companies when I can.
Patrick, we sincerely appreciate your feedback. Each employee is a valued member of the Camp Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
1st. Camp returned my 2017 Chevy Premier impala with grease all over the headliner, dash, console, and there appears to be a crease in the plastic (Thursday). The repair work was for an evaporator core that went bad. We immediately called and asked to talk with a service manager/quality assurance person. We were told that the service manager was on vacation. We talked with someone that was filling in their absence. She stated that you would fix it, detail it, get an extractor to lift the grease out of the headliner but we would have to schedule this and come back for this fix (inconvenient). There was garbage in the car and socket left in the car as well. She stated that this was unacceptable, and we agreed. A car should never be returned to a customer this way, it wasn’t left this way. We take pride in our vehicles, pride in our Chevy’s. 2nd I dropped off my 2013 Silverado for codes on check engine light – oil pressure sensor on Friday. The service advisor said he would call me back when the job was finished, this never happened. I had to scramble to get to camp on Friday to get my truck since I never got a return call when the work was finished. I picked up the truck at approximately 5:45 on Friday. I left the lot and immediately noticed that the oil pressure was running at 19-25 PSI and the oil pressure gauge was fluctuating wildly. The truck should have never left the lot with oil pressure at 19-25 PSI. I called Saturday and talked with service again. He said that was normal operating spec. This is incorrect and extremely frustrating to have a service advisor tell you poor information, 19-25 PSI is not NORMAL. My truck has always run at 40 PSI, dead center on gauge. My brother in law who happens to own the exact same truck, same year, same engine says his runs at 40 PSI and checked for me. The check engine light came on again shortly after a 15 minute drive. I went to O’reilly’s and had the codes checked again. The check engine light is for the exact same 3 codes, same history on the 3 codes, they were all cleared by Camp mechanic the reason why I brought the vehicle on Friday. I called for service today. I was told this Friday is the only available slot. I told him that’s not going to work for me. He found a 12:30 on Thursday. It’s frustrating not to be able to use your truck for work, for towing, for camping. A week to fix a truck is frustrating. I understand it’s the holiday, but still. I hope this helps clarify why I’m frustrated and unsatisfied. Thank you