Jared was my service adviser and he is awesome! I stopped by prior to my appointment to ask some questions and he was happy to help. My suv air conditioner is now fixed and the job was done in a timely manner.
Over all the Service of the Camp Chevrolet employee's was exceptional. Sales Rep. - Dallon, if I was not informed he is new at his job would not have received this satisfaction, so I see it as a learning experience. A few observations during our experience, when asked questions of our new vehicle as far as the hitch package being on the vehicle, he didn't know where to look, he didn't show us all the features, ie., where the spare tire was located, the video screen moving up to allow access to the compartment behind it, how the seats fold down in the rear of the vehicle. So my recommendation is that in his spare time that he gets out and goes over each of the vehicles on the lot and learns for himself the basics and safeties of the vehicle. (Just Observation and Recommendation) Overall, he was GREAT! Finance - Tamara, was awesome, she searched and presented the best deal for the amount we were looking to pay each month and the best financial institute that would accept the loan. Overall - Awesome! Vehicle presentation - At the time of purchase we went over it and found some surface (clear coat scratches, passenger running board not installed correctly and the vehicle was a little dirty from sitting out. (being dirty is expected) while doing the paperwork, Dallon, had the vehicle brought back into maintenance to get the repairs done and as requested by me I asked if it could be washed so it would look good because it is new. Whom ever was in charge of the wash didn't really do the job. Yes from the roof down the vehicle looked great except the windows (glared in the sunlight from being smeared from wiping), the roof was not touched. When I pointed it out to Dallon, after we had finished the closing of the paperwork, he said he noticed it as well and when I bring it in for the "3 in 1" protection to bring it to his attention and he would have them do a much better job in detailing it. Overall - Not so good. Service Center - Suzy was quick to get our appointment scheduled to have the 3 in 1 applied stress free. She accommodated the time and date we wanted. Overall - Awesome!
It was unlike any car buying experience I have ever had! Zeb did an incredible job, he was easy going and fun to work with. For most of our conversation I was sitting by a lake texting about the vehicle I eventually purchased. That is my way to car shop! I wish I could give it 5 stars, after we took delivery my kids found a used face mask, used vape pen, and lots of other garbage in the back seat. I understand this was a used vehicle, but I expected a little more attention to detail when spending that kind of money. On top of that some of the engine fluids were on empty... I thought there was supposed to be an inspection??? That was very disappointing to find as I drove home.
Easy to set up the appointment, drop off the vehicle and pick it back up. Oil change was very quick. Some of the other dealers wash the vehicle or at least clean the interior. That service is not included with a standard service at Camp Chevrolet.
The people working in the service center and the people who answer the phones for appointments have been so friendly and helpful! Super impressed with the customer service so far! Glad I made the switch.
The mechanics lack the ability to complete a project completely. It required repeat visits for the same issues. I'm done with Camp Chevrolet! If I wanted back years mechanic workmanship I would have sight it out. Paying to dollar for poor workmanship is not my choice.