Brought my truck in Friday about 10 am on a transfer from my long time mechanic. My warranty work has to be completed through LIthia. Jared told me he should be able to get it in would contact me with an estimate. I didn't hear anything so come Monday I called to get an update. This was strike one for me, lack of communication. So later when Jared did call to let me know the status, and the repairs needed being what I had told him it was and asked to be fixed in the first place, my mechanic had already been through the truck, and I was days without my truck, that I have to have for work. He informs me it's going to be two more days, until Wednesday 3-5pm, until I get my truck back. I also get the lovely news that my warranty doesn't cover wait time for parts, that's nice. Jared is matching the irritation I have for the situation with irritation for me; the situation just keeps getting better. I get a call from Jared about 4 pm on Tuesday that my truck is ready, great things are finally looking up. Get there to pick it up and take it home. Everything sounds great. This truck is only at 45,000 or so miles so it should sound great. I park when I get home and leave later to get a forgotten grocery item, and on the way to the store, a similar noise starts. My wife and I both drove it just to make sure it was there and not something intermittent; it's not. So now I have to take my truck in again this coming Tuesday, here's to hoping I'm not without a truck again for another five days. I changed reps to Josh as he was much more pleasant when I went to pick up my truck.
Brought my car in for a turn signal repair, oil change and car wash around 9:20am, and was told it would probably be a couple of hours. Called at 11:45 for an update, had to leave a voice mail - no response. I had a dental appointment that afternoon so wanted to be sure I could get my car back in time. Called again at 12:15, and was told they were just finishing with my car, and that I could pick it up any time. Got my own ride to the dealership at 1:15, and was told that actually my car had not yet been washed. I asked why I was told my car was ready one hour earlier, but the guy who fetched the car didn't know (and surely the poor communication wasn't his fault). I told him I could only wait 10-15 more minutes, but he said he couldn't wash it since there was another car ahead of me. He said someone parked my car in the wrong place so they didn't know it needed a wash. (It was filthy.) The service agent was nowhere to be found. I left him a voice mail expressing my disappointment - only my 2nd service since purchasing a brand new car from them 10 months ago. I never heard back. Also left a voice mail for the general manager whose name and phone number were listed on my service hang tag that said something along the lines of 'call me if your service was not excellent' but I never heard back from him, either. Very disappointing - makes me want to take my business anywhere else but here.
Kimberly, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us so we can discuss some solutions.
Erik, we sincerely appreciate your feedback. Each employee is a valued member of the Camp Chevrolet Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
On behalf of everyone at Camp Chevrolet Cadillac, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened in our service department. Please contact us at your earliest convenience so we can resolve your concerns.
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
The first older gentleman I dealt with was inexperienced/unfamiliar with the technology and did little to help me. He gave me away to his younger male coworker who was exceptionally well at apologizing for the first guy and helping me through my whole transaction. One hour wait time for routine service and I had an appointment that they didn?t have in the system was pretty fast. I just wasn?t happy about the service from the first guy I dealt with.
Jacob, thanks for taking the time to share your experience with us. We appreciate your feedback as it helps us continue to grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to provide more details.
Don - thank you for taking the time to write about your experience at our dealership. All of us at Camp Chevrolet Cadillac pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Wayne - thank you for sharing this great feedback about your experience with us. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Shaun, we appreciate your kind words. The entire team at Camp Chevrolet Cadillac thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
Brought the car in because of a clicking sound on the front end and was told that a pin or key was missing that locks the axle nut from loosening up. They couldn?t tell me if it had even been installed at the factory during manufacturing. So they charged us for something that should have been covered by either the power train warranty or the additional bumper to bumper warranty they sold us.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Camp Chevrolet Cadillac team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!