I do not have the car back yet! It is a 2005 Corvette and a big deer hit me from behind and knocked off the left rear view mirror on the door. A new mirror had to be ordered. I really want my car back.
So, I can't tell you about how GM did.
John, we sincerely appreciate your feedback. Each employee is a valued member of the Camp Chevrolet Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Vernon - thank you for taking the time to write about your experience at our dealership. All of us at Camp Chevrolet Cadillac pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Well the service writer did a good job he was friendly and professional. The reason for the low score in this case was because of the lube tech. I had dropped my diesel pickup off the night before for its first service. The service writer had called so I headed in to pick it up. The service writer again was nice and professional and walked me out to my pickup. While looking at the pickup with the service write I see that there were a lot of missed spots when the pickup was washed and even a few grease globs on it. The missed spots was not a issue really just looked bad but the few grease spot was carless. The second thing I noticed was the quarter of a muffin sutting just above the passenger side frame rails in the wheel well. The service write assured me that the techs do not eat and work but I know that is false and I do not store pastries in my engine compartment. The final thing and the one that really bugged me the most is the large grease mark on the driver side sun visor and grab handle. In a few cases this would not prompt a bad review but this pickup is only 5 months old and didn't have a single stain or scratch on it. I try to take very good care of the extremely expensive 60k dollar pickup I purchased and the carelessness of the lube tech is unacceptable.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.
I have spent approx 4200.00 dollars.My truck spent about 3 weeks in Camp shop. Brain very good man, but his mechanic failed to fix the problem of no air thorough vents, I paid another 800+ dollars for what?No air from vents. I have been life time good customer but this is unacceptable. There should be no cost to me for the mechanic failure to even check the problem,saying it's fixed.
Still no air. Disappointed
We apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Camp Chevrolet Cadillac was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Randi, it's our pleasure to provide top quality service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Camp Chevrolet Cadillac, we value our customers and we look forward to seeing you soon.
I brought my car in for accident repair on 3/13/17. Due to repair part damage, scheduling issues, and loss of track of the car in your system, I did not get it back until 4/14/17, and that was only because I called to check on why it was taking so long to get it back. I appreciate Camp making sure only good parts were being used to repair my car. However, not knowing the status of the car until I called is unsatisfactory.
The MyLink system on my 2016 SS was freezing and not working intermittently and after a software check, found out it needed to be updated. The process took about 3 hours and I was good to go. My only frustration was that Chevy doesn't notify the owner that an update is available, I had to find out by manually checking.
Had a suspension compressor replaced. Did the work on time. Service agents still seem a little disjointed. Mostly on the phone when you are standing there. Always seems to be new people every time I come in. Agent indicated that they left me a message but none existed on either my home phone or my cell phone. I had to keep calling to find out status.